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FAQ Lemon Law - When the Dealer Can't Fix It

Frequently Asked Questions (FAQ)

An Introduction to “Lemon” Law

Manufacturers have an experienced attorney to guide them through the legal process. In some states, the manufacturers’ attorneys help draft the law you’re relying on. One way to protect your consumer rights is to consult an attorney with experience representing owners of defective vehicles and other products.

For a free claim evaluation, please call (888) 459-4333.

What Is Lemon Law?

A lemon law is any state law that provides consumers who own non-conforming vehicles, that the vehicle’s manufacturer can’t repair, a process to recover compensation, including their attorney fees. Failure to follow your state’s lemon law procedure will likely prevent a consumer from obtaining a repurchase or obligating the manufacturer to pay their attorney fees.

What Are My Responsibilities as the Purchaser?

To benefit from the lemon law, a consumer must follow the procedures set out in the statue. Generally, that means, within the time period set out by the law, the consumer must give the manufacturer written notice (usually by certified mail to a specific address) describing the nonconformities or defects and give them an opportunity to repair the vehicle. The lemon law may also require you to submit your claim to review by private or state (or both) meditation before you can file suit.

What Are the Manufacturer’s Responsibilities?

The manufacturer is allowed a reasonable amount of time and number of efforts to repair the vehicle before the lemon law remedies apply. The number of attempts varies from state to state, but a vehicle that is out of service due to warranty repairs exceeding the period of time or the number of repair attempts set out in the law (not including any delays that cannot be attributed to the manufacturer) is considered a lemon.

Are There Any Other Criteria in Determining Whether a Car Is a Lemon?

Some states do not apply their lemon law to leased cars, used cars, RVs, or vehicles not primarily used for personal or household use. Please check your statute or consult with an experienced attorney for more exclusions.

Does the Manufacturer Have to Pay My Attorney Fees?

Generally, you can be reimbursed for some or all your attorney’s fees and costs in a lemon law lawsuit if you win your case. The right to attorney fees is included in the lemon law statutes in most states, but the consumer must follow all the procedures established in the lemon law before a court will make an attorney fee award.

To determine for certain whether or not your car is a lemon and find out what you can do to make sure your rights as a buyer are protected, you should consult an attorney with experience handling these cases.

If My Car Is a Lemon, What Am I Entitled To?

If your car is found to be a lemon, the manufacturer may owe you a refund (full or partial) of the purchase price, a new/replacement vehicle, or a cash settlement. In addition to a refund or cash compensation, the manufacturer may be required to pay all your attorney fees.

How Many Repair Attempts Are Necessary Before the Manufacturer’s Warranty May Have Been Breached?

Generally, more than three tries for the same problem, 30 days in the shop for any one problem, or more than four repairs of a variety of problems are indicative of a warranty breach — even if it the “official” lemon law doesn’t apply to your situation.

What If My Problems Seem to Be Fixed, but it Took More than Four Repair Attempts?

Even if your vehicle’s issues may appear to be addressed, you probably still have a breach of warranty claim that entitles you to money, without voiding your remaining warranty. Your vehicle’s limited warranty is a promise to fix defects in a reasonable number of attempts, and all a potential buyer has to do is look at the warranty history to know that your car has a “past.”

Will Accepting a Settlement Void My Remaining Original Warranty?

No. Accepting a settlement does not automatically void your warranty.

Do I Have to Pay a Retainer?

No. If we can accept your claim, you’re not charged any attorneys’ fees unless you agree to settle your claim. If there is no recovery, you owe no attorneys’ fees or any other money.

What If the Lemon Law Doesn’t Apply to My Situation?

An attorney will be able to ascertain whether the lemon law applies to your car, truck, boat, or RV, and if it doesn’t, an experienced attorney knows that there are other remedies available to protect the consumer when the “lemon” law doesn’t apply.

To schedule a free consultation and case review, please call (888) 459-4333 or complete the case review form.

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